Terms and Conditions

Date Last Updated: 29th October 2024

1. Introduction

Welcome to Travjoy, operated by Travelbot Guides Pvt Ltd (“we”, “us”, “our”). These terms and conditions govern your use of our platform, accessible at travjoy.com. By accessing or using our platform, you agree to comply with and be bound by these terms.

We seek to comply with applicable laws, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 and relevant rules and regulations issued under these laws.

This document is an electronic record as per the Information Technology Act, 2000, and it is a computer-generated record that does not require any signature. It has been published and made available as per the requirements of the Consumer Protection (E Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

2. Service Description

Travjoy collaborates with hotel partners to provide guests with curated local services and experiences. Users can browse and book these services through the Travjoy platform. All bookings are processed through Viator, and Travjoy disclaims any responsibility for the provision or quality of the services booked.

3. User Accounts

Users may need to create an account to access certain features of the platform. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

4. User Obligations

Users are required to provide accurate and complete information during the registration and booking process. Users must comply with all applicable laws and regulations when using the Travjoy platform.

5. Booking and Payment

Bookings for services and experiences are made through the Travjoy platform, with payment details being collected and processed by Viator. Travjoy does not store any payment information. Users are advised to review Viator’s terms and conditions, as all booking-related matters, including payment processing, are managed by Viator. The booking voucher issued by Viator will contain all necessary details. Travjoy is not responsible for the services provided by Viator; our role is solely to facilitate the bookings as an affiliate.

6. Cancellation and Refund Policy

All cancellations and refund requests are managed by Viator. Users should refer to Viator’s cancellation and refund policies for guidance. Travjoy does not handle cancellations or refunds directly.

7. Limitation of Liability

Travjoy is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform or the services booked through it. While we strive to provide accurate and up-to-date information, we do not guarantee the completeness, accuracy, or reliability of any information or services provided through the platform. Users should note that our content may not always reflect the most current information available from Viator, and Travjoy is not responsible for any discrepancies or the availability of services on Viator’s platform.

8. Intellectual Property

All content, trademarks, and other intellectual property displayed on the Travjoy platform are the property of Travjoy or its licensors. Users are prohibited from using any intellectual property without prior written consent from Travjoy.

9. Third-Party Links and Services

The Travjoy platform may contain links to third-party websites or services that are not owned or controlled by Travjoy. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

10. Privacy Policy

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these terms by reference.

11. Prohibited Activities

Users agree not to engage in any activities that could harm the platform or its users, including but not limited to hacking, spreading malware, or violating any laws.

12. Indemnification

Users agree to indemnify and hold harmless Travjoy and its affiliates, officers, agents, and employees from any claim or demand, including reasonable attorney’s fees, arising out of their use of the platform, violation of these terms, or infringement of any rights of another.

13. Termination

We reserve the right to terminate or suspend access to our platform immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the terms.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

15. Dispute Resolution

In the event of any dispute arising from or relating to these terms or the use of the platform, the parties shall attempt to resolve the dispute through amicable negotiations. If such efforts fail, the dispute shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

16. Force Majeure

Travjoy shall not be liable for any failure to perform its obligations hereunder where the failure results from any cause beyond Travjoy’s reasonable control, including mechanical, electronic, or communications failure or degradation.

17. No Waiver

The failure of Travjoy to enforce any right or provision of these terms will not be deemed a waiver of such right or provision.

18. Severability

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

19. Changes to Terms and Conditions

We reserve the right to update these terms and conditions at any time. Any significant changes will be posted on our platform, and users will be deemed to have accepted the changes by continuing to use the platform.

20. Entire Agreement

These terms constitute the entire agreement between you and Travjoy regarding the use of the platform and supersede any prior agreements between you and Travjoy.

21. Contact Information

For any questions or concerns about these terms and conditions, or if you have any concerns related to the content available on our website, please contact:

Mr. Rajkumar Varma
Grievance Officer/Data Protection Officer
Travelbot Guides Pvt Ltd
C-154, Kalpataru Sparkle, N.D. Road, Gandhi Nagar, Bandra East, Mumbai 400051
Email: contact@travjoy.com