Date Last Updated: 29th October 2024

Introduction

Travelbot Guides Pvt Ltd (“we”, “us”, “our”) operates a travel platform under the name Travjoy that partners with hotels to offer curated local services and experiences to their guests. This privacy policy outlines how we collect, use, and safeguard your information when you use our platform hosted on travjoy.com.

We seek to comply with applicable laws, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, and relevant rules and regulations issued under these laws.

This document is an electronic record as per the Information Technology Act, 2000, and it is a computer-generated record that does not require any signature. It has been published and made available as per the requirements of the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Data Collection

We collect the following personal information from users:

• Full name
• Email address
• Phone number
• Payment details (processed by Viator, not stored by us)

Purpose of Data Collection

The personal information we collect is used to:

• Authenticate and authorize user access to our platform
• Facilitate bookings of services and experiences through Viator
• Communicate with users regarding their use of our platform
• Improve and personalize the user experience on our platform

Duration of Data Storage

To delete your account with us, write to us at contact@travjoy.com.
We store your personal information for the purpose of maintaining your account with our platform for a period of 90 days from the date you request the deletion.

Data Sharing and Disclosure

We share user data with Viator for the purpose of processing bookings. Viator manages all aspects of booking transactions, including:

• Issuing invoices and booking vouchers
• Handling modifications and cancellations

We do not sell, trade, or otherwise transfer user data to third parties except as required for processing bookings.

Data Security

We employ robust security measures, including encryption and secure servers, to protect user data against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

User Rights and Choices

Users have the right to:

• Access the personal data we hold about them
• Request corrections or updates to their personal data
• Request the deletion of their personal data
• Nominate another person in case of death or mental incapacity

To exercise these rights, users can contact Travjoy’s Data Protection Officer using the contact details below.
Your requests and grievances shall be addressed within 30 days.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to:

• Improve user experience
• Analyze site traffic
• Deliver targeted advertisements

Users can manage their cookie preferences through their browser settings.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify users of any significant changes by:

• Posting the new policy on our platform
• Updating the effective date

Contact Information

For any questions or concerns about this privacy policy or your personal data, or exercising your rights under the Digital Personal Data Protection Act, please contact:

Mr. Rajkumar Varma
Grievance Officer / Data Protection Officer
Travelbot Guides Pvt Ltd
C-154, Kalpataru Sparkle, N.D. Road,
Gandhi Nagar, Bandra East,
Mumbai 400051

📧 Email: contact@travjoy.com